TECHNICAL SUPPORT SERVICE AGREEMENT

1 AUTHORIZATION TO PERFORM SERVICE

The Client hereby authorizes the Technician to perform diagnostic, repair, and maintenance services on the computer hardware, software, and/or network equipment identified during the intake process. The Client agrees to grant the Technician physical access to the device and administrative access (passwords) necessary to perform the work.

Communication Protocol: Zech will advise you on all actions to be taken and request permission before proceeding with changes.
Furthermore, all actions will be documented and provided to you in the service record below.

2 LIMITATION OF LIABILITY

To the maximum extent permitted by law, the Technician's liability for any claim arising out of this service (whether caused by negligence, error, or omission) is strictly limited to the total amount of fees paid by the Client for this specific service.

• The Technician is NOT liable for any indirect, special, or consequential damages, including but not limited to: loss of profits, loss of business, or emotional distress.
• The Technician is not responsible for hardware failure that occurs during repair due to the age or pre-existing condition of the device (e.g., a brittle plastic hinge snapping, or a hard drive failing during a scan).
• Aging Hardware: The Client acknowledges that older devices (3+ years) are prone to hardware failure during standard repair procedures (e.g., brittle plastic casings, failing power supplies). The Technician is not liable for damages that occur due to normal aging or pre-existing structural weakness.

4 PRIVACY & CONFIDENTIALITY

The Technician treats all Client data as strictly confidential.

• We will not browse, copy, or share your personal files unless explicitly required for the repair (e.g., backing up a "Photos" folder).
• Any passwords provided to the Technician will be used solely for the repair and should be changed by the Client immediately after service is complete.

5 PAYMENT TERMS

• Due Upon Receipt: Payment is due in full immediately upon completion of the service.
• Methods: We accept Cash, Credit Card, and Check.
• No "Overpayment" or Transfers: The Technician will strictly accept payment only for the exact amount invoiced. We do not accept third-party checks or requests to forward funds to other parties.
• Right to Retain: If the device was removed from the premises for repair ("Bench Work"), the Technician reserves the right to retain the device until payment is made in full.
• Abandonment: If the Client fails to make payment or pick up their device within 60 days of being notified that service is complete, the Technician reserves the right to consider the equipment abandoned. The Technician may dispose of, recycle, or sell the equipment to recover service costs, with no liability to the Client.

6 SCOPE OF WORK & RIGHT TO REFUSE

• The Technician is strictly an IT support provider, not a licensed electrician. We do not perform high-voltage wiring or structural modifications.
• Safety Clause: The Technician reserves the right to terminate the service immediately and vacate the premises if they feel unsafe, threatened, or if the environment poses a health hazard (e.g., severe hoarding, pest infestation, hazardous materials). In such cases, a minimum service call fee may still apply.

7 LIMITED WARRANTY

• Labor: The Technician warrants that services will be performed in a professional manner. If the same problem reoccurs within 30 days, the Technician will attempt to correct it at no additional labor cost (parts not included).
• Exclusions: This warranty does not cover:
  • New issues unrelated to the original repair.
  • Issues caused by viruses/malware reinfection (e.g., if the Client clicks a scam link again).
  • Software bugs or updates released by manufacturers (e.g., a Windows Update breaking a printer).

8 RISK OF DATA LOSS (CRITICAL)